{"answer_id":"praxikon:eu:ai-act:answer:artikel-20-ai-act","canonical_page":"https://www.praxikon.com/en/antwoord/artikel-20-ai-act","query":"What obligations does the provider of an AI system have under Article 20 of the AI Act?","lang":"en","view":"full","mode":"obligation","question":"What obligations does the provider of an AI system have under Article 20 of the AI Act?","situation":"Article 20 of the AI Act covers corrective actions and duty of information. A provider that considers, or has reason to consider, that a high-risk AI system it has placed on the market or put into service is not in conformity with the Regulation must immediately take the necessary corrective actions and inform the distributors accordingly, and, where applicable, also the deployers, the authorised representative and the importers. Where that system also presents a risk within the meaning of Article 79(1), the provider must immediately investigate the causes and inform the competent market surveillance authorities and, where applicable, the notified body that issued a certificate under Article 44. The duty sits with the provider of an AI system. This obligation starts to apply on 2 December 2027.","likely_role":null,"note":null,"matched_terms":[],"dataset":{"id":"praxikon:sys:registry:dataset:ai-act-implementation-graph","version":"2.2.0","schema_version":"1.5.0","effective_at":"2026-08-08T00:00:00.000Z","known_at":"2026-09-06T00:00:00.000Z","last_reviewed_at":"2026-08-08T00:00:00.000Z","licence":"https://www.praxikon.com/nl/legal/terms","canonical_url":"https://www.praxikon.com/api/v1/entities"},"obligations":[{"slug":"article-20-corrective-actions","label":"Article 20: corrective actions and duty of information","summary":"A provider that considers, or has reason to consider, that a high-risk AI system it has placed on the market or put into service is not in conformity with the Regulation must immediately take the necessary corrective actions and inform the distributors accordingly, and, where applicable, also the deployers, the authorised representative and the importers. Where that system also presents a risk within the meaning of Article 79(1), the provider must immediately investigate the causes and inform the competent market surveillance authorities and, where applicable, the notified body that issued a certificate under Article 44.","legal_status":"upcoming","deadline_at":"2027-12-02T00:00:00.000Z","high_risk_regime_from":null,"human_page":"https://www.praxikon.com/en/verplichtingen/article-20-corrective-actions","api":"https://www.praxikon.com/api/v1/obligations?lang=en","official_source":"https://eur-lex.europa.eu/eli/reg/2024/1689/oj","citations":[{"kind":"official_fact","statement":"Paragraph 1. Providers of high-risk AI systems which consider or have reason to consider that a high-risk AI system that they have placed on the market or put into service is not in conformity with this Regulation shall immediately take the necessary corrective actions to bring that system into conformity, to withdraw it, to disable it, or to recall it, as appropriate. They shall inform the distributors of the high-risk AI system concerned and, where applicable, the deployers, the authorised representative and importers accordingly. Paragraph 2. Where the high-risk AI system presents a risk within the meaning of Article 79(1) and the provider becomes aware of that risk, it shall immediately investigate the causes, in collaboration with the reporting deployer, where applicable, and inform the market surveillance authorities competent for the high-risk AI system concerned and, where applicable, the notified body that issued a certificate for that high-risk AI system in accordance with Article 44, in particular, of the nature of the non-compliance and of any relevant corrective action taken.","source_id":"praxikon:eu:ai-act:source:reg-eu-2024-1689","source_locator":"Article 20(1)-(2)","source_url":"https://eur-lex.europa.eu/eli/reg/2024/1689/oj","eli":"http://data.europa.eu/eli/reg/2024/1689/oj"},{"kind":"official_fact","statement":"For the Annex III route this requirement applies from 2 December 2027; for high-risk AI in regulated products (Annex I) from 2 August 2028.","source_id":"praxikon:eu:ai-act:source:reg-eu-2026-1744","source_locator":"Article 1, point (40)(b), of Regulation (EU) 2026/1744, replacing Article 113, third paragraph, point (c), of Regulation (EU) 2024/1689","source_url":"https://eur-lex.europa.eu/eli/reg/2026/1744/oj","eli":"http://data.europa.eu/eli/reg/2026/1744/oj"},{"kind":"editorial_interpretation","statement":"This provision is rarely read as a procedure, and that is exactly where it goes wrong. Article 20 places four measures side by side that differ sharply in practice, and those four are not legally equivalent. Recall and withdrawal are defined in Article 3(16) and (17), and the knowledge base carries those terms separately; the difference between them is the point in the chain. Bringing a system into conformity is the patch. Disabling is the odd one out: it is practically the heaviest switch, because it stops a customer who is running the system, and it is at the same time the only one of the four the Regulation nowhere defines. Anyone who copies that word into a contract or procedure without deciding for themselves what it means leaves the heaviest measure the vaguest. The second half is the notification, and in practice that is what fails most often. Paragraph 1 asks you to reach your distributors and, where applicable, your deployers, authorised representatives and importers, which is only possible if you hold a current list of who runs the system in which version and through which contact you reach them. That list is not a by-product of your CRM: resale, white labelling and integration mean you have customers you do not know.","source_id":"praxikon:eu:ai-act:source:reg-eu-2024-1689","source_locator":"Article 20(1)-(2)","source_url":"https://eur-lex.europa.eu/eli/reg/2024/1689/oj","eli":"http://data.europa.eu/eli/reg/2024/1689/oj"},{"kind":"editorial_interpretation","statement":"Paragraph 2 and Article 73 are often built as a single reporting channel, and that goes wrong in two ways. The trigger differs: Article 73 concerns a serious incident that has occurred, Article 20(2) a risk within the meaning of Article 79(1), that is, a risk to the health, safety or fundamental rights of persons. That is not a tidy split between past and future: a serious incident that has occurred usually also means the system presents a risk, so in practice both provisions often fire at the same time. Nor do the recipients differ entirely, because both routes run to market surveillance authorities. The difference sits in the detail: Article 73(1) points to the authorities of the Member States where the incident occurred, Article 20(2) to the authorities competent for the system concerned, and only Article 20(2) adds the notified body that issued a certificate under Article 44. Only Article 73, moreover, sets hard deadlines. So build one internal process with two exits, not two separate channels and not one channel that forgets the notified body.","source_id":"praxikon:eu:ai-act:source:reg-eu-2024-1689","source_locator":"Article 20(2), Article 73(1)-(2) and Article 79(1)","source_url":"https://eur-lex.europa.eu/eli/reg/2024/1689/oj","eli":"http://data.europa.eu/eli/reg/2024/1689/oj"},{"kind":"recommended_action","statement":"Write out the four measures in paragraph 1 as four concrete scenarios with an owner, a decision maker and a lead time, and decide for yourself what disabling means in your system, because the Regulation does not define that term. Test at least once whether you can actually disable or recall a system without needing a fresh decision to do so. Also keep a record, per system version, of who runs it and through which contact you reach that party, and record which signal meets the \"reason to consider\" threshold in your organisation, so that the moment of becoming aware is demonstrable rather than something reconstructed after the fact.","source_id":"praxikon:eu:ai-act:source:reg-eu-2024-1689","source_locator":"Article 20(1)-(2)","source_url":"https://eur-lex.europa.eu/eli/reg/2024/1689/oj","eli":"http://data.europa.eu/eli/reg/2024/1689/oj"}]}],"conditional":[],"sources":[{"id":"praxikon:eu:ai-act:source:reg-eu-2024-1689","title":"EU Artificial Intelligence Act 2024/1689","publisher":"European Parliament and Council","canonical_url":"https://eur-lex.europa.eu/eli/reg/2024/1689/oj","eli":"http://data.europa.eu/eli/reg/2024/1689/oj","source_version":"original-oj-2024-07-12","verified_at":"2026-08-08T00:00:00.000Z"},{"id":"praxikon:eu:ai-act:source:reg-eu-2026-1744","title":"Digital Omnibus on AI 2026/1744","publisher":"European Parliament and Council","canonical_url":"https://eur-lex.europa.eu/eli/reg/2026/1744/oj","eli":"http://data.europa.eu/eli/reg/2026/1744/oj","source_version":"official-journal-2026-07-24","verified_at":"2026-08-08T00:00:00.000Z"}],"first_actions":[{"label":"Set up the procedure for corrective actions and notification","summary":"Work out the four measures in paragraph 1 as scenarios with an owner and a lead time, keep a record per system version of who runs it and how you reach that party, and set out the route along which the investigation of causes, the notification to the market surveillance authorities and the message to the notified body run once paragraph 2 comes into play."}],"evidence":[{"label":"Record of corrective actions","summary":"Per case: which signal came in and when, which system and which version it concerned, which measure was chosen and why, who decided on it, which parties were informed and when, and what the investigation of causes produced. This is the file that shows that \"immediately\" is a moment in your organisation rather than an estimate after the fact.","url":null}],"guidance":[],"examples":[],"standards":[],"definitions":[],"answer_page":"https://www.praxikon.com/en/antwoord/artikel-20-ai-act","follow_up_questions":[{"question":"We use AI in recruitment and selection. Is that high risk?","url":"https://www.praxikon.com/en/antwoord/ai-werving-selectie"},{"question":"We use AI for creditworthiness or insurance pricing. What applies?","url":"https://www.praxikon.com/en/antwoord/kredietscore-verzekering"},{"question":"We use AI in education or assessment. Is that high risk?","url":"https://www.praxikon.com/en/antwoord/onderwijs-toetsing"}],"disclaimer":"General interpretation, not legal advice. The official source remains authoritative.","methodology":"https://www.praxikon.com/en/methodologie"}