Map of the AI Act
Call centre measures employees' anger
The map shows what hangs off this object: who carries the duty, what it calls for, what it is evidenced by and what it rests on. Click an object and it becomes the new centre.
On a small screen the map reads as a path rather than as a network.
example
Call centre measures employees' anger
A call centre uses webcams and voice recognition to track employees' emotions, such as anger. The same company also uses voice analysis to detect when a customer becomes irritated.
relates to
Read the map atin force now2 Feb 20252 Aug 202527 Jul 20262 Aug 20262 Dec 20262 Aug 20272 Dec 20272 Aug 2028
Read at 2 Dec 2027. What did not yet apply on that date is not shown here. The requirements for high-risk systems under Annex III apply, together with the FRIA.