What is automation bias and what should our organisation do about it?

workplace and staff

AI literacy in recruitment and onboarding at an insurer

Gjensidige Forsikring gives all employees a mandatory e-learning as a baseline and builds role-based depth on top: analysts get model risk and data governance, claims handlers get training on the systems they operate themselves. Where relevant, AI literacy is checked during recruitment and training on AI systems is part of onboarding.

Provenance: This practice was submitted by the organisation itself to the Commission living repository. The repository collects and shares practices; it does not approve them or set them as a standard.

Decide whom you train using the wording the document quotes: Article 4 names your own staff as well as anyone using the systems on your behalf.

Levend repository van AI-geletterdheidspraktijken, ingediende praktijk van de betrokken organisatie

workplace and staff

Writing assistant refining completed promotion evaluations

A consultancy firm uses an AI writing assistant to refine managers' promotion reports after evaluations are fully completed. Managers have already recorded the recommendation, justification and ratings; the system improves clarity of language, ensures consistency with corporate style and flags potentially biased wording, after which the manager is required to double-check the revised text.

Provenance: The Commission draft guidelines of 19 May 2026 address this case when determining whether an application falls under Annex III. The document is a consultation version: non-binding and not yet final.

Have the manager fully record the recommendation, justification and ratings first and restrict the system to wording and consistency, and it remains an after-the-fact improvement.

Draft guidelines on high-risk AI classification, 19 May 2026, annex on Annex III

workplace and staff

Deviation detection in recruitment that also evaluates the recruiters themselves

An AI system is used in the recruitment of employees. It identifies deviations from previous recruitment decision-making patterns to detect potential inconsistencies with corporate recruitment policies, and in doing so also evaluates the personal characteristics of the recruiters conducting the job interviews. The system runs before recruitment is completed.

Provenance: The Commission draft guidelines of 19 May 2026 address this case when determining whether an application falls under Annex III. The document is a consultation version: non-binding and not yet final.

A system detecting deviations in decision-making can fall under the exemption, but once it also weighs personal characteristics of your own staff there is profiling and that route closes.

Draft guidelines on high-risk AI classification, 19 May 2026, annex on Annex III

from another sector: biometrics and identification

Facial recognition at access control: the guard behind the camera counts too

An organisation secures the entrances to its buildings with facial recognition and uses that biometric access control to register visitors as well. When the system returns no match, a security officer reviews the camera images and decides personally whether someone may enter. The question is whose measures have to reach that officer: those of the supplier of the model, those of the department that deploys the system, or both.

Provenance: Article 4(1) provides that providers and deployers of AI systems shall take measures to support the development of AI literacy of their staff and other persons dealing with the operation and use of AI systems on their behalf. In doing so they must take into account technical knowledge, experience, education and training and the context the AI systems are to be used in, and consider the persons or groups of persons on whom the AI systems are to be used. The same provision states that this obligation does not require providers or deployers to guarantee any specific level of AI literacy of any individual.

We read the phrase about the persons on whom the system is used as the centre of gravity for biometrics: whoever stands in front of the camera is subject to the outcome and has little to set against it. That argues for equipping the officer who decides for himself when no match comes back more substantively than the colleague who merely switches the system on and off. The article itself names no sufficient level and expressly states that you need not guarantee one, so where the floor lies for each role stays open. In our assessment a record kept per role, stating the choice made and the reason for it, is easier to defend than one organisation-wide session backed only by an attendance list.

Editorial example. The rule above is in the Regulation. The situation was written by us to show how that rule plays out in this sector, and is not taken from a worked case in official guidance.

Artikel 4, lid 1

No mandatory course format, no certificate, no exam and no AI officer

The Commission Q&A on AI literacy states that there is no one size fits all when it comes to AI literacy and that no strict requirements or mandatory trainings are imposed. On certification, the Q&A states literally that there is no need for a certificate and that organisations can keep an internal record of trainings or other guiding initiatives. On assessment, it states that Article 4 of the AI Act does not entail an obligation to measure the AI knowledge of employees. On governance, it states that no specific governance structure is mandated to comply with Article 4, so that unlike the data protection officer under the GDPR, no AI officer needs to be appointed. On the level, the Q&A states that following the Digital Omnibus amendment AI literacy remains an obligation for providers and deployers of AI systems, but that no specific or sufficient level is mandated and that the Regulation does not require guaranteeing any specific level of AI literacy of any individual. Against that, the Q&A states that simply relying on the AI systems' instructions for use or asking staff to read them might be ineffective, and that organisations should take into account general AI understanding within the organisation, whether they are a provider or a deployer, the risks associated with the systems deployed, staff knowledge gaps considering technical knowledge, experience, education and training, and contextual factors such as sector, purpose and affected populations. The Q&A further states that organisations may implement different levels of training or learning approaches depending on knowledge, experience, education and role, and that staff with a degree or experience in AI development are normally considered AI literate, while the organisation must still verify that those persons understand the specific AI systems of the organisation, know how to deal with them and are aware of all risks.

Commission Q&A on AI literacy, sections on required level, training formats, certificates, assessment of knowledge and governance structures (consulted 9 August 2026)

Article 4 reaches beyond your own staff, and the national supervisor enforces it

The Commission Q&A on AI literacy states that Article 4 applies to providers and deployers of AI systems and in addition to other persons dealing with the operation and use of AI systems on their behalf, covering persons broadly within the organisational remit, with a contractor, a service provider and a client given as examples. On clients, the Q&A states that they may need AI literacy depending on the specific risk, reasoning that affected persons should understand how decisions taken with the assistance of AI will have an impact on them. On geographic scope, the Q&A states that the AI Act's legal framework applies to both public and private actors inside and outside the EU as long as the AI system is placed on the Union market, used in the Union, or its use has an impact on people located in the EU. On supervision, the Q&A states that the supervision and enforcement of Article 4 is not with the AI Office but under the remit of national market surveillance authorities, and that supervision and enforcement began on 2 August 2026, while Article 4 itself entered into application on 2 February 2025. On sanctions, the Q&A states that national market surveillance authorities could impose penalties and other enforcement measures for infringements of Article 4, that this will be based on national laws that Member States were due to adopt by 2 August 2025, that any sanction must be proportionate and based on the individual case taking into account factors such as the nature and gravity of the infringement and its intentional or negligent character, and that sanctions are more likely if there is proof of an incident due to a lack of appropriate training and guidance. Article 4 is not listed in the enumeration in Article 99(4) of the AI Act, which covers only Articles 16, 22, 23, 24, 26, 31, 33(1), (3) and (4), 34 and 50, so the level of any penalty for Article 4 follows from national law rather than from the Regulation's own ceilings. The Q&A further states that Article 4 reinforces the transparency provisions of Article 13 and the human oversight provisions of Article 14 and indirectly contributes to the protection of affected persons, and that for deployers of high-risk systems the Article 26 obligation to ensure staff are trained to ensure human oversight is a distinct requirement; that requirement becomes applicable on 2 December 2027 for standalone Annex III systems and on 2 August 2028 for Annex I systems.

Commission Q&A on AI literacy, sections on target groups, geographic scope, supervision and enforcement, and sanctions (consulted 9 August 2026)

Article 6 has two separate routes to high-risk

The European Commission's draft guidelines on the classification of high-risk AI of 19 May 2026, which are expressly non-binding, state in paragraph (7) that an AI system is high-risk in two scenarios: first, where it is intended to be used as a safety component of a product, or is itself a product, covered by the Union harmonisation legislation listed in Annex I and required to undergo third-party conformity assessment; and second, where it falls within one of the use cases in the areas listed in Annex III. Paragraph (448) of those same draft guidelines notes that the Article 113 application dates have been postponed by the AI Omnibus to 2 December 2027 for the Article 6(2) route and 2 August 2028 for the Article 6(1) route.

Draft guidelines on high-risk AI classification (19 May 2026), General principles chapter, section II, paragraph (7); section V, paragraph (448)

Broadly positioned and general purpose AI systems: a disclaimer is not enough

According to the non-binding draft guidelines of 19 May 2026 on the classification of high-risk AI, paragraph (12) provides that where the instructions for use, contractual arrangements, terms of service, usage policy, promotional and sales materials or technical documentation present the AI system as broadly applicable across a generality of contexts and functions, and do not consistently limit its application or exclude high-risk uses, the system's intended purpose will be deemed to also encompass high-risk use cases and therefore qualify as high-risk. Under these draft guidelines this applies in particular where such uses are feasible and reasonably foreseeable given the system's functionalities and capabilities. The same paragraph states that merely asserting, for example in the terms of service, that high-risk uses are excluded is insufficient where the provider's overall presentation, examples or product positioning effectively provides for or promotes such uses, and that any limitations of use must be described clearly, concretely and coherently across all materials.

Draft guidelines on high-risk AI classification (19 May 2026), General principles chapter, section II.2, paragraph (12)