Skip to main content
Praxikon

Article 34: Communication of a personal data breach to the data subject

Praxikon tracks Article 34 (Communication of a personal data breach to the data subject) under the GDPR, alongside the EU AI Act, citing the source for every statement.

Chapter IVIn force since 25-05-2018

What does Article 34 govern?

Article 34 sets out when you must inform the people concerned directly about a personal data breach. You must do so without undue delay when the breach is likely to result in a high risk to their rights and freedoms (paragraph 1), a higher threshold than the notification to the supervisory authority under Article 33, where an ordinary risk is enough. The communication must describe in clear and plain language what happened and contain at least the contact point, the likely consequences and the measures taken from Article 33(3)(b), (c) and (d) (paragraph 2). Recital 86 explains why: data subjects must be able to take precautions themselves. There are three exceptions, such as encryption of the affected data (paragraph 3), and the supervisory authority may still require you to communicate or may decide that an exception applies (paragraph 4).

Key term: High risk: the threshold above which you must inform the data subject directly; for an ordinary risk the notification to the supervisory authority under Article 33 is sufficient (paragraph 1)

Directly affects:controllerdata subjectsupervisory authority

Praxikon’s reading of the text and the recitals; the official text below prevails.

Official text

/
When the personal data breach is likely to result in a high risk to the rights and freedoms of natural persons, the controller shall communicate the personal data breach to the data subject without undue delay.
The communication to the data subject referred to in paragraph 1 of this Article shall describe in clear and plain language the nature of the personal data breach and contain at least the information and measures referred to in points (b), (c) and (d) of Article 33(3).
The communication to the data subject referred to in paragraph 1 shall not be required if any of the following conditions are met: (a) the controller has implemented appropriate technical and organisational protection measures, and those measures were applied to the personal data affected by the personal data breach, in particular those that render the personal data unintelligible to any person who is not authorised to access it, such as encryption; (b) the controller has taken subsequent measures which ensure that the high risk to the rights and freedoms of data subjects referred to in paragraph 1 is no longer likely to materialise; (c) it would involve disproportionate effort. In such a case, there shall instead be a public communication or similar measure whereby the data subjects are informed in an equally effective manner.
If the controller has not already communicated the personal data breach to the data subject, the supervisory authority, having considered the likelihood of the personal data breach resulting in a high risk, may require it to do so or may decide that any of the conditions referred to in paragraph 3 are met. Section 3 Data protection impact assessment and prior consultation

Source: EUR-Lex, Regulation (EU) 2016/679. Official text, reproduced without modification.

What does this mean for you?

Controller

For every breach, assess whether a high risk to the data subjects is likely and, if so, inform them without undue delay, in clear and plain language, with the elements of Article 33(3)(b), (c) and (d) (paragraphs 1 and 2). Check whether one of the three exceptions in paragraph 3 applies and record that reasoning; where the effort would be disproportionate, use a public communication that reaches data subjects in an equally effective manner. Bear in mind that the supervisory authority can still require you to communicate (paragraph 4).

Processor

The article is addressed to the controller. Your role is limited to the assistance Article 28(3)(f) requires of you, such as quickly providing the facts the controller needs for the communication.

Data Protection Officer

Your contact details appear in the communication to data subjects, because paragraph 2 refers to Article 33(3)(b). Expect data subjects to put questions to you after the communication.

Data Subject

You hear it from the organisation itself when a data breach is likely to result in a high risk to you, in plain language and with the measures that have been taken (paragraphs 1 and 2, recital 86). If you hear nothing, that may mean the risk was low or that an exception in paragraph 3 applied; the supervisory authority can still require the organisation to communicate (paragraph 4).

Compliance checklist

Related recitals

Cross-references

Frequently asked questions

Connections

What connects to Article 34 GDPR