Annex III point 1 - Point 1(c)
AI systems for emotion recognition are high-risk (Annex III point 1(c)). In the workplace and in education, emotion recognition is prohibited, except for medical or safety reasons (Article 5(1)(f)).
What is and is not allowed at work and in education is explained at emotion recognition in the workplace: the AI Act ban.
Emotion analysis of customers in service calls or at a service desk.
Inferring the mood or frustration of visitors from face or voice data, outside work and education.
Use the classifier for an initial route check or discuss the use case when the AI output may affect access, assessment, priority or rights.
Short answers for classification, evidence and next steps under Annex III.
AI systems for emotion recognition are high-risk (Annex III point 1(c)). In the workplace and in education, emotion recognition is prohibited, except for medical or safety reasons (Article 5(1)(f)). Assess whether the intended purpose falls within Point 1(c), then document whether Article 6(3), profiling and concrete rights impact change the classification.
Examples to assess include: Emotion analysis of customers in service calls or at a service desk. and Inferring the mood or frustration of visitors from face or voice data, outside work and education.. The decisive point is not the tool name, but the function, output and consequences for natural persons.
Use the classifier for an initial route check or discuss the use case when the AI output may affect access, assessment, priority, safety or rights within Biometrics.